For Immediate Release
Toronto,
CANADA (May 5th, 2009) - Advisors in North America's financial services
and insurance sectors will now be able to effectively measure the
client experience they provide and have access to best in class client
retention tools and industry comparison benchmarks thanks to a new
arrangement announced by The Covenant Group (TCG), Tell Us About Us
(TUAU) and 4 Growth Inc today.
The Covenant Group
Client Retention Program combines the best resources of each company.
TUAU's powerful data collection and reporting engine will gather client
feedback and deliver actionable performance metrics for the advisor
community. The Covenant Group is a trusted industry leader and offers
performance training programs to advisors on how to properly enhance
service levels. 4Growth will be actively promoting the Client Retention
Tool to industry professionals on behalf of The Covenant Group. The
result is greater insight for financial and insurance advisors into
drivers of client satisfaction, loyalty, referrals, and ultimately, how
to improve client retention and deepen relationships.
"In
this difficult economic climate, client retention has never been more
important, particularly for financial advisors," declares Norm Trainor,
president of The Covenant Group. "Relationships are never static. They
are either growing or dying. The challenge is to continue to add value
and grow your relationships with clients and prospective clients. The
Covenant Group Client Retention Program will identify the needs, wants
and values of clients and prospective clients, as well as provide the
opportunity to respond to preferences in a timely manner. Advisors will
be able to measure client relationship growth and adapt services to
build more profitable relationships."
"At TUAU, we
encourage business to take charge of the client experience. Finally,
the financial and insurance industries will be able to measure the
client experience they provide and have access to data with actionable
results to make improvements. Considering the intimacy of these
professional-client relationships, knowing what truly matters to the
client and drives satisfaction as well as referrals will be powerful
advantages for advisors who adopt the suite of TCG Client Retention
tools," says Tyler Gompf, CEO of TUAU. "Advisors can only benefit from
measuring and understanding their own performance against their peers
in the industry."
Starting today, TCG Client Retention Program will be offered to
professional advisors by 4Growth Inc., a leading business management
group. Gary Collins, managing partner says, "4Growth Inc. is excited to
be the business development engine behind the efforts of these two
great companies." 4Growth will market TCG Client Retention Program
sign-up and execution to experts in the financial and insurance
industries.
The
insight gained through this exciting partnership can now be a driving
force for professionals in financial and insurance industries to ensure
they offer innovative services and products that enhance the client
experience and differentiate their offerings. TCG Client Retention
Program will help advisors deepen relationships, respond appropriately
to client feedback, increase client investment, and drive long-term
growth and financial health for their clients and businesses.
For more information on TCG Client Retention Program, please contact Gary Collins of 4Growth Inc at 905-480-0717 ext. 3112 or garycollins@4growth.ca.
About Tell Us About Us - www.tellusaboutus.com Since 1997, Tell Us About Us (TUAU) has been helping businesses
strategically focus on customer and operational feedback as a critical
success factor to drive long-term growth and profitability. As the
leading full-service customer feedback provider in North America, TUAU
helps organizations measure the brand experience through satisfaction
surveys, mystery shopping, and 1-800 live operator support. TUAU
feedback solutions help our clients to create consistent brand
experiences and implement customer-centric strategies and principles.
TUAU works with more than 100 trusted brands and serves organizations
with over 30,000 locations in various industries including restaurant,
retail, financial, hospitality, and call center.
About The Covenant Group - www.covenantgroup.com The Covenant Group (TCG) specializes in helping organizations grow
market share and increase productivity by improving the practice
development capability of their owners, managers, advisors and agents.
TCG works with institutions to align their interests with those of
their partners in bringing products and services to the end-user
consumer.
About 4Growth - www.4growth.ca The 4Growth team has over 75 years combined executive experience in
startups, small, medium and large businesses. A comprehensive
management team showcases expertise across the spectrum of
enterprise-based key roles. 4Growth's approach engages deeply with the
client's business to help plan and execute for success over the
long-term. Through their active management program, 4Growth's role can
include: sourcing funding, securing strategic alliances, facilitating
partnerships, and helping deliver product, services and support.